How we collect, use, and protect your information.
Last updated: January 2025
Starsnation Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
When you request a quote, book a service, or contact us, we may collect your name and contact details including phone number, email address, and physical address. We also collect service address and property details relevant to the services you request, preferred contact methods and times, and any additional information you choose to provide.
When you visit our website, we may automatically collect certain information including your IP address and browser type, pages you view and links you click, the date and time of your visit, and the website that referred you to our site.
We use the information we collect to provide and manage our services, communicate with you about appointments and quotes, respond to your enquiries and requests, send service reminders and follow-ups, improve our website and services, and comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors or scheduling software. We may also share information when required by law or to protect our rights, and with your consent when you direct us to share information with others.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Under Australian privacy law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal requirements), and opt out of marketing communications.
To exercise these rights, please contact us using the details below.
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Starsnation Services
Tarneit, Melbourne VIC 3029
Phone: 0435 143 806
Email: Contact us via our contact form